FAQ
Orders and shopping
We do not price match or offer post-purchase adjustments. If you would like to know about upcoming sales or the newest offers, subscribe to our newsletter.
You can write a product review directly on a product page and you can share your thoughts on our products on social media with the #veryfinnishproblems hashtag.
You can find a detailed sizing guide here. Remember that all the clothes sizes can vary from 1 to 3 cm.
Returns/Refunds
We offer a 30 day returns policy on everything we sell. Email joel@veryfinnishproblems.com within 30 days of delivery with your order number and we will sort it out.
If the item arrived damaged, faulty or wrong, send a photo of the problem and we will replace it or refund you in full at no cost to you. If the size or the fit is simply not right, we will still take it back, but because the item was made specifically for you we ask that you cover the cost of return postage. The item needs to be unworn, unwashed and in its original packaging.
Please do not post anything back until we have confirmed the return with you.
Sale items are replaced or refunded if they arrive damaged, faulty or wrong, exactly like everything else. We cannot accept sale items back for size or change of mind reasons.
We're sorry to hear about this issue! Please follow these steps: First, check the tracking details provided to see the current status of your package. If it shows as delivered but you haven't received it, please check with neighbours or your local post office. If the package is still in transit or there's no update, contact us with your order details. We'll investigate with the carrier and resolve the issue as quickly as possible. Your satisfaction is important to us and we're here to help every step of the way.
Yes. Email joel@veryfinnishproblems.com within 30 days of delivery and we will arrange an exchange for a like-for-like item. Once we have confirmed it, send your original item to:
Very Finnish Problems
Fredrikinkatu 14 A13
00120 Helsinki
Finland
We will send you a notification email once we have received and inspected your returned item. We will also notify you of the decision regarding your refund.
Approved refunds go back to your original payment method. Banks usually take a few working days to show the money, so if it has not appeared after a week please check with your bank before contacting us.
Shipping
Every item is made to order, so most orders are processed within 2 to 7 business days. Orders are not shipped or delivered on weekends or holidays. Our fulfilment partner has facilities in Europe, the UK, North America and Australia, and your order is made at the one nearest to you. On the rare occasions a product cannot be shipped from the nearest country, it may be made at a facility elsewhere. Unfortunately, we cannot guarantee Christmas delivery after 11th December.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days for transit and delivery.
For now, we ship everywhere but Cuba, Iran, Crimea, Syria and North Korea. This list may change periodically.
Most orders arrive within 5 to 10 business days once they have been dispatched. Delivery times vary depending on where you are, and orders travelling a long way can take a little longer.
Nothing. Shipping is free worldwide on every order with no minimum spend and no threshold to reach. The price shown on the product page is the price you pay, and taxes are included as well.
You will receive a shipment confirmation email containing your tracking number as soon as your order is dispatched.
To get in touch, either fill in the form or contact me directly at Joel@veryfinnishproblems.com.