FAQ

Our products are custom-made and specifically tailored to each order. Due to their bespoke nature, they are exempt from standard return and exchange policies. Consequently, please review your order carefully before purchase, as we can only accept returns in cases of product defects or if the wrong product has been sent. If your product fulfils these criteria, your item must be unused, and in the same condition it was received to be eligible for a return. It must also be in the original packaging.

Unfortunately, sale items cannot be refunded or returned, unless they are defective or you have been sent the wrong item. 

We're sorry to hear about this issue! Please follow these steps: First, check the tracking details provided to see the current status of your package. If it shows as delivered but you haven't received it, please check with neighbours or your local post office. If the package is still in transit or there's no update, contact us with your order details. We'll investigate with the carrier and resolve the issue as quickly as possible. Your satisfaction is important to us, and we're here to help every step of the way.

Yes, you can exchange your defective or damaged products for the same item. If you'd like to exchange your order for a like-for-like item, email joel@veryfinnishproblems.com and send your original item to:

Fredrikinkatu 14 A13,

00120 Helsinki

Finland

We will send you a notification email once we have received and inspected your returned item. We will also notify you of the decision regarding your refund.

If your refund request is approved, payment and credit will automatically be applied to your credit card or original method of payment within a certain amount of days.