FAQ
Orders and shopping
We do not price match or offer post-purchase adjustments. If you would like to know about upcoming sales or the newest offers, subscribe to our newsletter.
You can write a product review directly on a product page, and you can share your thoughts on our products on social media with the #veryfinnishproblems hashtag.
You can find a detailed sizing guide here. Remember that all the clothes sizes can vary from 1 to 3 cm.
Returns/Refunds
We only accept returns for products damaged in delivery, or if you have been delivered the wrong product. We do not refund products missing in delivery if they have arrived in the destination country. Your item must be unused, and in the same condition it was received to be eligible for a return. It must also be in the original packaging.
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the original buyer.
We only replace defective or damaged items. If you need to exchange your order for a like-for-like item, email joel@veryfinnishproblems.com and send your original item to:
Neitsytpolku 2b A,
00140 Helsinki
Finland
We will send you a notification email once we have received and inspected your returned item. We will also notify you of the decision regarding your refund.
If your refund request is approved, payment and credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Shipping
Normally, all orders are processed within 2-7 business days. Orders are not shipped or delivered on weekends or holidays. Our fulfilment partner has facilities in Latvia, Spain, the USA and Australia. On the very rare occasions a product can not be shipped from the nearest country, the product may be shipped from a fulfilment site in another country. Unfortunately, we cannot guarantee Christmas delivery after 11th December.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days for transit and delivery.
For now, we ship everywhere but Cuba, Iran, Crimea, Syria, and North Korea. This list may change periodically.
Estimated time of delivery depends on the delivery type you choose:
Economy: 5-10 business days
Flat rate: 5-20 business days
Express: 1-3 business days
Shipping charges for your order will be calculated and displayed at the checkout. It depends on the measures and weight of the order, but here are the estimated prices for flat rate shipping.
T-Shirts, face coverings, mugs and socks, one item
|
Finland |
€ 4–5 |
|
UK |
€ 4–5 |
|
US |
€ 3–5 |
|
Australia |
€ 4–7 |
|
Canada |
€ 5–6 |
You will receive a shipment confirmation email containing your tracking number(s). Please note that tracking may not be available for economy or flat rate shipping methods.
To get in touch, either fill in the form or contact me directly at Joel@veryfinnishproblems.com.