Shipping policy
Free worldwide shipping
Shipping is completely free on every order, everywhere we deliver, with no minimum spend. The price you see is the price you pay and nothing is added at checkout.
Who makes and ships your order
Our clothing and most of our merchandise is created to order by our fulfilment partner in the EU, the UK, the US or Australia. Your order is made as close to your delivery address as possible. That means faster delivery and no customs charges inside your own region. Creating to order also means nothing sits in a warehouse and nothing is made until somebody wants it, which keeps waste down. Our books are shipped by us from Helsinki.
How long it takes
Most orders arrive 7 to 10 days after you order, wherever you are. That is the same estimate you see on every product page.
Because most items are made to order, your order is usually made and dispatched within 3 to 5 days. Nothing is made or shipped at weekends or on public holidays. The rest of the time is the post.
Some destinations take longer and so do busy seasons, so please treat this as an estimate and not a promise. If your order is going to be seriously late we will email you.
Tracking
You will receive a shipping confirmation email with a tracking number once your order is on its way. Tracking is not always available for every shipping method.
Customs, duties and taxes
Orders to the EU, the UK, the US and Australia are made inside those regions wherever possible, so they should arrive with nothing extra to pay. If your order has to cross a customs border, your country may charge import duty or tax when it arrives. Your local customs office sets and collects those charges and they are yours to pay. We never add anything at checkout.
Where we ship
We ship almost everywhere. The current exceptions are Cuba, Iran, Crimea, Syria and North Korea, and this list may change from time to time.
Damaged or lost orders
If your order arrives damaged or does not match what you ordered, contact us at joel@veryfinnishproblems.com within 30 days with your proof of purchase and photos so we can put it right. See our refund policy for full details, including 30 day returns.