Refund policy
Returns
Thank you for choosing Very Finnish Problems. We want you to be happy with what you ordered. If you are not completely satisfied, you can return most items within 30 days of receiving them.
To be eligible for a return, your item must be unused, in the same condition you received it and in its original packaging. Proof of purchase is required.
Because our products are made to order, the following items are non-returnable: face coverings, baby clothes and gift cards.
Damaged or incorrect items
If your order arrives damaged or does not match what you ordered, contact us within 30 days at joel@veryfinnishproblems.com with your proof of purchase and photos of the issue. We will arrange a replacement or a refund.
How to start a return
Email joel@veryfinnishproblems.com within 30 days of receiving your order and we will send you return instructions. Please do not send anything back to the manufacturer.
Please also note
- Items lost in transit after arriving in the destination country are not eligible for refunds.
- Partial refunds may be considered for items that are not in their original condition because of customer handling.
- For approved returns, refunds are processed to your original payment method.
- If a refund has not appeared, check your bank account first, then contact your card company and your bank. If it is still unresolved, contact us.
- Sale items can be returned on the same terms as everything else.
- If the item was a gift, you will receive a gift credit on return.
- You are responsible for return shipping costs, which are not refundable. For items over 65 euros we recommend a trackable service or shipping insurance, because we cannot guarantee receipt of returned items.
Nothing in this policy affects your statutory rights.